FEES AND PAYMENT:  We provide quality family medical care at reasonable price.  We are able to do this only because we keep our expenses low.  One main way we do this is by accepting payment in full at the time of service--cash, check, credit or debt card.  We DO NOT accept insurance, Medicare or Medicaid at this time.  We DO NOT do monthly billing.  See prices and ideals for more information.


 OFFICE VISITS, MISSED APPOINTMENTS:  We schedule each visit for 25 minutes to allow maximum time with our patients.  We use a scheduling approach unlike other offices in that we leave a lot of openings in our schedule for "same-day" appointments.  However, to keep things in order, we kindly ask that if something comes up and you can not make to your appointment please call us to let us know as soon as possible.  We will do our best to remind you of your appointment by phone.  Multiple missed appointments will result in dismissal from our care.

HOME OR WORKPLACE VISIT:  Yep, we do them.  We schedule these first thing in am (8am), around lunch (12pm)  and at the end of the day (around 6PM).  Do to time concerns, these visit may require next day appointments.  Payment is expected at time of service and extra fee required. PHONE CALLS:  We pride ourselves on being available for our patients.  However, sometimes we may be unable to answer the phone because we are with a patient, talking with someone or are out of this office.  We check out e-mail and messages often and will call you back as soon as possible.  .
AFTER-HOURS CARE:  Our ideal is to provide up to date medical care the way it used to be.  Dr. Purcell wants to be your doctor all the time, not just from 8 to 5, Monday through Friday.  To do this, we plan to keep our total number of patients small (too many patients leads to too little time), allow same day appointments (so we can see those who are sick NOW), and give each patient plenty of time to see us.  Now, even still, we do not live in Eden anymore and bad things happen.  So, we will be here.  We can arrange to see you at our office after-hours for an additional fee to the regular office charges.  And even then, it will be cheaper, faster, and more personal than an urgent care or the ER.  Also, We have available our sister walk in clinic Redi Care that is open daily including after-hours and weekends.  No appointment needed there and they can handle most minor illnesses and injuries. 

Please remember, some medical concerns are true emergencies and need to be handled in an ER setting.  If we advise you call 911 or go to the ER, we do so because we believe that is the best medical option.  Also, remember Dr. Purcell has a family, too and mutual respect goes a long way for both relationships.  So, use your best judgment when calling after-hours: if it can wait until tomorrow, then let it.  

There may be times when Dr. Purcell is away on vacation or business.  We will make every effort to make patients aware of this time.  Even while away, messages and e-mails will be checked several times daily to handle any concerns.  Also, Redi Care is available daily. REFILLS AND PAIN MEDICATIONS:  We are happy to call in refills of current medications during business hours  for our full-time patients.  We ask that you give us 24 hours notice before you need the refills.  Please do not call after-hours or on the weekend for refills.  If a patients calls or e-mails with a new problem, which requires a new prescription be called in, appropriate fees may apply.

Under NO circumstances will pain medications be called in after-hours.  Short-term pain medications will be given only after a face to face consultation.  Conditions requiring further use of medications for pain may require referral to pain specialists.

CHOOSE FROM THE FORMS BELOW TO DOWNLOAD:  (forms in Word format)

  Health history form, Release of medical information form, New patient registration

SEE THE FREQUENTLY ASKED QUESTIONS (FAQ) PAGE FOR MORE INFORMATION